Free returns

The exchanged item will be returned free of charge. After the 2nd return of the same item, a processing fee will apply.

Return and exchange conditions:

  1. Items may be returned up to 14 days after the day following receipt of the order.
  2. Items must be repackaged, unworn, in their original condition with their tags attached.
  3. Items must always be accompanied by their original delivery note.
  4. Boxers or undergarments can only be returned if they are still in their original, unopened packaging.
  5. You will receive your refund 7 to 14 working days after our receipt of your return. Items that do not comply with the conditions above will not be refunded.    

 
 

RETURNS

Return procedure:

  1. Use our contact form, indicating “Return” as the subject. Please include your order number, the reference number of the items you wish to return (which may be found on your invoice and delivery note) and the reason for the return.
  2. You may either:
  • Drop off your parcel at the Poker Jeanstore retail outlet of your choice. The store employees will send us the parcel as quickly as possible.
  • Drop off your parcel at a post office affixed with the prepaid shipping label we will provide you with after we receive your request.
 

EXCHANGES

It may be that the item you ordered doesn't suit you – for example, it may be too big or too small. Not a problem! You can return the garment to us for an exchange.

Exchange procedure:

  1. The new item will be sent to you within 5 working days unless it is unavailable. If this is the case, Poker Jeanstore will refund the price of the exchanged item to your bank account.
  2. Use our contact form, indicating “Exchange” as the subject. Please include your order number, the reference number of the item you wish to exchange (which may be found on your invoice and delivery note), the reason for the exchange and the item (reference number, size, colour) that you prefer. If the new item is more expensive than the original one, the price difference must be paid by bank transfer. If the opposite is true, Poker Jeanstore will refund the difference to your bank account.
  3. You may either :
  • Drop off your parcel at the Poker Jeanstore retail outlet of your choice. The store employees will send us the parcel as quickly as possible.
  • Drop off your parcel at a post office affixed with the prepaid shipping label we will provide you with after we receive your request.